Privacy Policy

Introduction

We ("Wessex Honey") respect your privacy and are committed to protecting your personal data. This explains what we collect, why we collect it, and how you can manage it. We only collect the minimum data necessary to provide and improve the service.

What we collect

• Account data: name, email address, and any information you provide when you create or update your account.
• Usage logs: anonymised or pseudonymised technical data about how you use the service (for example, login times and feature usage) to help us operate and improve the product.
• Optional contact details: if you contact support or sign up for newsletters, we will keep the information you provide to help with your request.

How we use your data

We use personal data to:

• Provide and operate the service (contract fulfilment).
• Respond to support requests and communicate about your account.
• Improve and secure the service (legitimate interest).
• Comply with legal obligations.

We do not sell or rent your personal data.

Who we share data with

We do not share personal data with marketers or sell it to third parties. We may share data with:

• Trusted service providers who help us operate the service (for example, cloud hosting or analytics providers). These providers are contractually bound to protect your data.
• Law enforcement or regulators when required by law.

Your rights under GDPR (and UK data protection law)

You have the right to:

• Access: request a copy of the personal data we hold about you.
• Correction: ask us to correct inaccurate or incomplete data.
• Deletion: ask us to delete your personal data (subject to legal obligations and our need to retain some data for legitimate business purposes).
• Portability: request a copy of your data in a commonly used, machine-readable format.
• Object: object to certain types of processing where we rely on legitimate interests.

To exercise these rights, contact us at info@wessexhoney.co.uk. We will respond in line with applicable law.

Lawful basis for processing

We process personal data where necessary to:

• Perform our contract with you (providing the service and related communications).
• Pursue our legitimate interests (improving and securing the service), where those interests do not override your rights.

Data retention

We retain personal data only as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods:

• Account data: retained while your account is active and for a reasonable period after account closure to comply with legal obligations and prevent fraud.
• Usage logs: retained for up to 12 months unless anonymised or otherwise required for a longer period for security or legal reasons.

If you want your data removed sooner, contact us at info@wessexhoney.co.uk and we will review your request.

Cookies

We use simple session cookies to keep you logged in and to make the site work correctly. We don’t use advertising cookies. If we expand cookies in the future we will tell you and give you choices.

Security

We take reasonable technical and organisational measures to protect personal data. No service is completely secure, so please also protect your account credentials and notify us if you suspect any unauthorised access.

International transfers

If we transfer data outside the UK/EEA we will ensure appropriate safeguards are in place (for example standard contractual clauses) and we will comply with UK data protection law.

How to contact us

If you have questions about this policy or wish to make a request about your data, contact us at:

info@wessexhoney.co.uk

You may also contact us by post at:

Wessex Honey
50 Stratfield Road
Basingstoke
Hampshire RG21 5SB
United Kingdom

Changes to this policy

We may update this policy from time to time. We will post the updated policy here with a revised "Last updated" date. Major changes will be notified to account holders when feasible.